DIVISION: Consumer Banking

FLSA STATUS: Non-Exempt

REPORTS TO: Branch Operations Manager and/or Branch Manager

SUPERVISES: No supervisory responsibility

Provide prompt, efficient and friendly service involving the receipt and payment of cash and checks to customer and customer inquiries. Acknowledge customer needs with suggestions appropriate to the bank’s services. Follows the established bank policies and procedures for this position and follows the supervisor’s direction.

• Receives deposits, loan payments, cashes checks and pays withdrawals from customer accounts
• Assists customers with inquiries
• Handles TT&L and credit card payments
• Sells Travelers Checks and Money Orders
• Verifies night depository envelopes and maintains accurate transactions logs
• Verifies mail deposits and prepares documentation for mailing customer receipts
• Answers telephone and takes messages
• Introduces new products and services while following bank procedures for cross-selling
• Works drive-up window
• Responsible for balancing cash drawer daily
• Maintains a neat and orderly work area
• Is familiar with all Bank’s security program and equipment and follows safety precautions
• Operates small equipment such as: coin, copy, fax, encoding machine, ATM, shredder, etc.
• Performs other duties and special projects as designated by supervisor

• High School diploma or equivalent
• One to three years of cash handling experience
• Able to maintain confidentiality
• Attention to detail
• Alertness regarding fraud
• Personal Computer knowledge and data input experience
• Excellent written and oral communication skills
• Excellent customer service skills
• Familiarity with bank products
• Operate office equipment (fax, copier, calculator, coin, branch encoding machines, etc.)